{"id":185740,"date":"2024-05-10T18:03:13","date_gmt":"2024-05-10T16:03:13","guid":{"rendered":"https:\/\/zascomidaentuboca.com\/help-and-support\/"},"modified":"2026-07-01T13:47:30","modified_gmt":"2026-07-01T11:47:30","slug":"help-and-support","status":"publish","type":"page","link":"https:\/\/zascomidaentuboca.com\/en\/help-and-support\/","title":{"rendered":"Help and Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"185740\" class=\"elementor elementor-185740 elementor-2910\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-788a58e e-con-full gradient e-flex e-con e-parent\" data-id=\"788a58e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ea5ed6f e-flex e-con-boxed elementor-invisible e-con e-child\" data-id=\"ea5ed6f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-39aa233 e-con-full e-flex e-con e-child\" data-id=\"39aa233\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-303b3e8 elementor-widget elementor-widget-heading\" data-id=\"303b3e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">What is your inquiry?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-356910b elementor-widget elementor-widget-heading\" data-id=\"356910b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Help and <br \/>Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8be9c76 elementor-widget elementor-widget-text-editor\" data-id=\"8be9c76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We know that doubts may arise and we want to provide you with all the information you need. Here you will find answers to the most common questions. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75f28d5 e-con-full e-flex e-con e-child\" data-id=\"75f28d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79991e1 elementor-widget elementor-widget-image\" data-id=\"79991e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"551\" height=\"436\" src=\"https:\/\/zascomidaentuboca.com\/wp-content\/uploads\/2025\/04\/zas_interrogantes.png\" class=\"attachment-large size-large wp-image-2933\" alt=\"\" srcset=\"https:\/\/zascomidaentuboca.com\/wp-content\/uploads\/2025\/04\/zas_interrogantes.png 551w, https:\/\/zascomidaentuboca.com\/wp-content\/uploads\/2025\/04\/zas_interrogantes-300x237.png 300w\" sizes=\"(max-width: 551px) 100vw, 551px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2efd4c2 e-flex e-con-boxed e-con e-parent\" data-id=\"2efd4c2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-52be310 e-con-full e-flex e-con e-child\" data-id=\"52be310\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdfd430 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"fdfd430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">WE HELP YOU<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81a5565 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"81a5565\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-048e26f e-con-full e-flex e-con e-child\" data-id=\"048e26f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d98a46b elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"d98a46b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"61\" height=\"61\" viewBox=\"0 0 61 61\" fill=\"none\"><rect width=\"61\" height=\"61\" rx=\"17.6506\" fill=\"#F72D57\"><\/rect><path d=\"M46.5851 19.2507C46.5851 17.3715 45.0476 15.834 43.1685 15.834H15.8351C13.956 15.834 12.4185 17.3715 12.4185 19.2507M46.5851 19.2507V39.7506C46.5851 41.6298 45.0476 43.1673 43.1685 43.1673H15.8351C13.956 43.1673 12.4185 41.6298 12.4185 39.7506V19.2507M46.5851 19.2507L29.5018 31.209L12.4185 19.2507\" stroke=\"white\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8ca402 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"c8ca402\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">ZAS is a restaurant?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25b73c6 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"25b73c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No. <strong>ZAS does not prepare or cook food<\/strong>.<br\/>Our role is to connect customers with their favorite restaurants and take care of <strong>transporting the food from the restaurant to your door<\/strong>, as quickly and efficiently as possible, so you can enjoy the dishes as the chefs prepare them.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bd6e6ca e-con-full e-flex e-con e-child\" data-id=\"bd6e6ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a27a7a elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"4a27a7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"61\" height=\"61\" viewBox=\"0 0 61 61\" fill=\"none\"><rect width=\"61\" height=\"61\" rx=\"17.6506\" fill=\"#F72D57\"><\/rect><g clip-path=\"url(#clip0_1955_7651)\"><path d=\"M19.25 26.083H26.0833\" stroke=\"white\" stroke-width=\"2.8125\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M44.5897 27.7915H40.1446C37.0953 27.7915 34.625 30.0858 34.625 32.9165C34.625 35.7472 37.097 38.0415 40.1429 38.0415H44.5897C44.7332 38.0415 44.8032 38.0415 44.863 38.0381C45.7855 37.9817 46.5201 37.3001 46.5799 36.4442C46.5833 36.3895 46.5833 36.3229 46.5833 36.1914V29.6416C46.5833 29.5101 46.5833 29.4435 46.5799 29.3888C46.5184 28.5329 45.7855 27.8513 44.863 27.7949C44.8032 27.7915 44.7332 27.7915 44.5897 27.7915Z\" stroke=\"white\" stroke-width=\"2.8125\"><\/path><path d=\"M44.8155 27.7917C44.6823 24.5937 44.2552 22.6325 42.8732 21.2522C40.8727 19.25 37.6508 19.25 31.2087 19.25H26.0837C19.6415 19.25 16.4196 19.25 14.4192 21.2522C12.4187 23.2543 12.417 26.4745 12.417 32.9167C12.417 39.3588 12.417 42.5807 14.4192 44.5812C16.4213 46.5816 19.6415 46.5833 26.0837 46.5833H31.2087C37.6508 46.5833 40.8727 46.5833 42.8732 44.5812C44.2552 43.2008 44.684 41.2397 44.8155 38.0417\" stroke=\"white\" stroke-width=\"2.8125\"><\/path><path d=\"M19.25 19.2499L25.6306 15.0184C26.5282 14.4353 27.5755 14.125 28.6458 14.125C29.7161 14.125 30.7635 14.4353 31.661 15.0184L38.0417 19.2499\" stroke=\"white\" stroke-width=\"2.8125\" stroke-linecap=\"round\"><\/path><path d=\"M39.7354 32.9165H39.7524\" stroke=\"white\" stroke-width=\"3.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/g><defs><clipPath id=\"clip0_1955_7651\"><rect width=\"41\" height=\"41\" fill=\"white\" transform=\"translate(9 9)\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18bc75d elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"18bc75d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">When is ZAS open?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ec887b elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"8ec887b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ZAS offers delivery service in many towns and areas.<br\/>However, <strong>each restaurant has its own schedule<\/strong>, so it may happen that an establishment is closed even though ZAS is operational.<br\/>To help you, open restaurants are shown <strong>in full color<\/strong>, while closed restaurants are shown <strong>in gray<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-85763b1 e-con-full e-flex e-con e-child\" data-id=\"85763b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d65a798 elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"d65a798\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"61\" height=\"61\" viewBox=\"0 0 61 61\" fill=\"none\"><rect width=\"61\" height=\"61\" rx=\"17.6506\" fill=\"#F72D57\"><\/rect><g clip-path=\"url(#clip0_1949_3921)\"><path d=\"M37.9375 44.625H27.625V37.125H40.75V29.625H48.25V44.625H43.5625L40.75 47.4375L37.9375 44.625Z\" stroke=\"white\" stroke-width=\"3.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M10.75 14.625H40.75V37.125H22.9375L19.1875 40.875L15.4375 37.125H10.75V14.625Z\" stroke=\"white\" stroke-width=\"3.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M24.8125 25.875H25.75M31.375 25.875H32.3125M18.25 25.875H19.1875\" stroke=\"white\" stroke-width=\"3.75\" stroke-linecap=\"round\"><\/path><\/g><defs><clipPath id=\"clip0_1949_3921\"><rect width=\"41\" height=\"41\" fill=\"white\" transform=\"translate(9 9)\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5720d4 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"f5720d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Is the price of the restaurant's dishes higher if I use ZAS?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1447466 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"1447466\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No.<br\/>The prices shown on our website <strong>must be the same as in the restaurant<\/strong>. This is a clear ZAS policy: the customer should not pay more for the dishes by using our delivery service.<br\/>If you detect any difference, please let us know so we can fix it as soon as possible. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dceeced e-con-full e-flex e-con e-child\" data-id=\"dceeced\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c1a63a elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"2c1a63a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"61\" height=\"61\" viewBox=\"0 0 61 61\" fill=\"none\"><rect width=\"61\" height=\"61\" rx=\"17.6506\" fill=\"#F72D57\"><\/rect><path d=\"M36.3276 14.3477H10.7026V36.556H36.3276V14.3477Z\" stroke=\"white\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M36.3335 22.8926H43.1668L48.2918 28.0176V36.5592H36.3335V22.8926Z\" stroke=\"white\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M18.3961 45.0983C20.7548 45.0983 22.6669 43.1862 22.6669 40.8275C22.6669 38.4688 20.7548 36.5566 18.3961 36.5566C16.0374 36.5566 14.1252 38.4688 14.1252 40.8275C14.1252 43.1862 16.0374 45.0983 18.3961 45.0983Z\" stroke=\"white\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M40.6043 45.0983C42.963 45.0983 44.8752 43.1862 44.8752 40.8275C44.8752 38.4688 42.963 36.5566 40.6043 36.5566C38.2456 36.5566 36.3335 38.4688 36.3335 40.8275C36.3335 43.1862 38.2456 45.0983 40.6043 45.0983Z\" stroke=\"white\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7dbfb71 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"7dbfb71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">When will my order arrive?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbeec31 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"dbeec31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You will be able to <strong>follow your order in real time<\/strong> from the moment it is confirmed until it arrives at your home, seeing its status at all times and knowing exactly when you will receive your food.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d1c8354 e-con-full e-flex e-con e-child\" data-id=\"d1c8354\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8665e5f elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"8665e5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"62\" height=\"61\" viewBox=\"0 0 62 61\" fill=\"none\"><rect x=\"0.666748\" width=\"61\" height=\"61\" rx=\"17.6506\" fill=\"#F72D57\"><\/rect><path d=\"M17.6242 17.4253L42.3692 41.5812M47.4967 29.5033C47.4967 38.9381 39.6617 46.5866 29.9967 46.5866C20.3317 46.5866 12.4967 38.9381 12.4967 29.5033C12.4967 20.0684 20.3317 12.4199 29.9967 12.4199C39.6617 12.4199 47.4967 20.0684 47.4967 29.5033Z\" stroke=\"white\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d362370 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"d362370\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">What payment methods are available?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-206428e elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"206428e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We accept different payment methods so you can choose the one that is most convenient for you.<br\/>During the ordering process you will be able to see the available options, which include:<\/p><ul><li>Credit or Debit Card (Visa, MasterCard, etc.)<\/li><li>Cash payment in local currency<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4260eea e-con-full e-flex e-con e-child\" data-id=\"4260eea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-958457c elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"958457c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"61\" height=\"61\" viewBox=\"0 0 61 61\" fill=\"none\"><rect width=\"61\" height=\"61\" rx=\"17.6506\" fill=\"#F72D57\"><\/rect><g clip-path=\"url(#clip0_1955_7587)\"><path d=\"M31.375 20.25H27.625V22.125C27.625 22.6223 27.8225 23.0992 28.1742 23.4508C28.5258 23.8025 29.0027 24 29.5 24C29.9973 24 30.4742 23.8025 30.8258 23.4508C31.1775 23.0992 31.375 22.6223 31.375 22.125V20.25Z\" fill=\"white\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M18.25 12.75V16.5H20.125V22.125C20.125 24.6114 21.1127 26.996 22.8709 28.7541C24.629 30.5123 27.0136 31.5 29.5 31.5C27.0136 31.5 24.629 32.4877 22.8709 34.2459C21.1127 36.004 20.125 38.3886 20.125 40.875V46.5H18.25V50.25H40.75V46.5H38.875V40.875C38.875 38.3886 37.8873 36.004 36.1291 34.2459C34.371 32.4877 31.9864 31.5 29.5 31.5C30.7311 31.5 31.9502 31.2575 33.0877 30.7864C34.2251 30.3152 35.2586 29.6247 36.1291 28.7541C36.9997 27.8836 37.6902 26.8501 38.1614 25.7127C38.6325 24.5752 38.875 23.3561 38.875 22.125V16.5H40.75V12.75H18.25ZM23.875 16.5H35.125V22.125C35.125 23.6168 34.5324 25.0476 33.4775 26.1025C32.4226 27.1574 30.9918 27.75 29.5 27.75C28.0082 27.75 26.5774 27.1574 25.5225 26.1025C24.4676 25.0476 23.875 23.6168 23.875 22.125V16.5ZM23.875 40.875V46.5H35.125V40.875C35.125 39.3832 34.5324 37.9524 33.4775 36.8975C32.4226 35.8426 30.9918 35.25 29.5 35.25C28.0082 35.25 26.5774 35.8426 25.5225 36.8975C24.4676 37.9524 23.875 39.3832 23.875 40.875Z\" fill=\"white\"><\/path><\/g><defs><clipPath id=\"clip0_1955_7587\"><rect width=\"41\" height=\"41\" fill=\"white\" transform=\"translate(9 9)\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7115b94 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"7115b94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Who are the distributors?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d10f506 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"d10f506\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The deliverymen can be either <strong>ZAS<\/strong> own staff or workers of the restaurant itself.<br\/>All ZAS deliverymen are <strong>hired by the company and are part of our staff<\/strong>, which allows us to guarantee a professional, close and quality delivery service.<br\/>Depending on the restaurant from which you place the order, the delivery can be made with our deliverymen or with their own.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-813b284 e-flex e-con-boxed e-con e-parent\" data-id=\"813b284\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1912973 e-con-full e-flex e-con e-child\" data-id=\"1912973\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-217efbf elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"217efbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">WE HELP YOU<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09c81dd elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"09c81dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Other questions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6106bee e-con-full e-flex e-con e-child\" data-id=\"6106bee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54ec86b elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"54ec86b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"61\" height=\"61\" viewBox=\"0 0 61 61\" fill=\"none\"><rect width=\"61\" height=\"61\" rx=\"17.6506\" fill=\"#F72D57\"><\/rect><g clip-path=\"url(#clip0_1955_7642)\"><path d=\"M21.125 27.625H24.875V31.375H21.125V27.625ZM21.125 35.125H24.875V38.875H21.125V35.125ZM28.625 27.625H32.375V31.375H28.625V27.625ZM28.625 35.125H32.375V38.875H28.625V35.125ZM36.125 27.625H39.875V31.375H36.125V27.625ZM36.125 35.125H39.875V38.875H36.125V35.125Z\" fill=\"white\"><\/path><path d=\"M17.375 48.25H43.625C45.6931 48.25 47.375 46.5681 47.375 44.5V18.25C47.375 16.1819 45.6931 14.5 43.625 14.5H39.875V10.75H36.125V14.5H24.875V10.75H21.125V14.5H17.375C15.3069 14.5 13.625 16.1819 13.625 18.25V44.5C13.625 46.5681 15.3069 48.25 17.375 48.25ZM43.625 22L43.6269 44.5H17.375V22H43.625Z\" fill=\"white\"><\/path><\/g><defs><clipPath id=\"clip0_1955_7642\"><rect width=\"41\" height=\"41\" fill=\"white\" transform=\"translate(9 9)\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84ab736 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"84ab736\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">What type of vehicles do delivery drivers use for delivery?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9b1c01 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"d9b1c01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our delivery drivers use different types of vehicles to ensure safe and efficient delivery.<br\/>We regularly use <strong>motorcycles, cars, bicycles and scooters<\/strong>, mostly <strong>electric<\/strong>, as sustainability and respect for the environment is one of ZAS&#8217; main pillars.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1dac647 e-con-full e-flex e-con e-child\" data-id=\"1dac647\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6538092 elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"6538092\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"61\" height=\"61\" viewBox=\"0 0 61 61\" fill=\"none\"><rect width=\"61\" height=\"61\" rx=\"17.6506\" fill=\"#F72D57\"><\/rect><g clip-path=\"url(#clip0_1955_7651)\"><path d=\"M19.25 26.083H26.0833\" stroke=\"white\" stroke-width=\"2.8125\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M44.5897 27.7915H40.1446C37.0953 27.7915 34.625 30.0858 34.625 32.9165C34.625 35.7472 37.097 38.0415 40.1429 38.0415H44.5897C44.7332 38.0415 44.8032 38.0415 44.863 38.0381C45.7855 37.9817 46.5201 37.3001 46.5799 36.4442C46.5833 36.3895 46.5833 36.3229 46.5833 36.1914V29.6416C46.5833 29.5101 46.5833 29.4435 46.5799 29.3888C46.5184 28.5329 45.7855 27.8513 44.863 27.7949C44.8032 27.7915 44.7332 27.7915 44.5897 27.7915Z\" stroke=\"white\" stroke-width=\"2.8125\"><\/path><path d=\"M44.8155 27.7917C44.6823 24.5937 44.2552 22.6325 42.8732 21.2522C40.8727 19.25 37.6508 19.25 31.2087 19.25H26.0837C19.6415 19.25 16.4196 19.25 14.4192 21.2522C12.4187 23.2543 12.417 26.4745 12.417 32.9167C12.417 39.3588 12.417 42.5807 14.4192 44.5812C16.4213 46.5816 19.6415 46.5833 26.0837 46.5833H31.2087C37.6508 46.5833 40.8727 46.5833 42.8732 44.5812C44.2552 43.2008 44.684 41.2397 44.8155 38.0417\" stroke=\"white\" stroke-width=\"2.8125\"><\/path><path d=\"M19.25 19.2499L25.6306 15.0184C26.5282 14.4353 27.5755 14.125 28.6458 14.125C29.7161 14.125 30.7635 14.4353 31.661 15.0184L38.0417 19.2499\" stroke=\"white\" stroke-width=\"2.8125\" stroke-linecap=\"round\"><\/path><path d=\"M39.7354 32.9165H39.7524\" stroke=\"white\" stroke-width=\"3.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/g><defs><clipPath id=\"clip0_1955_7651\"><rect width=\"41\" height=\"41\" fill=\"white\" transform=\"translate(9 9)\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25b89ab elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"25b89ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Do I have to tip delivery drivers?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7342fe elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"b7342fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As you wish!<br\/>Tipping <strong>is not mandatory<\/strong>, but if you feel that the service was good and you want to acknowledge the work of the delivery person, it will certainly be well received and appreciated.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eb6b8bd e-flex e-con-boxed e-con e-parent\" data-id=\"eb6b8bd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-39f0422 e-con-full e-flex e-con e-child\" data-id=\"39f0422\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05aa05a elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"05aa05a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">If we have not been able to solve your doubts, please contact us.<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-25fc55e e-con-full e-flex e-con e-child\" data-id=\"25fc55e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cc8715 elementor-widget-mobile__width-initial elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"1cc8715\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/zascomidaentuboca.com\/en\/contact-incidents\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Problems with my order<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-901aa6c elementor-align-left elementor-mobile-align-center elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"901aa6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/zascomidaentuboca.com\/en\/contact-2\/\" id=\"boton-contacto\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact ZAS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f010f2 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"1f010f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6ec3da elementor-widget elementor-widget-image\" data-id=\"d6ec3da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"625\" height=\"523\" src=\"https:\/\/zascomidaentuboca.com\/wp-content\/uploads\/2025\/04\/zas_registrar_restaurante.png\" class=\"attachment-large size-large wp-image-2763\" alt=\"\" srcset=\"https:\/\/zascomidaentuboca.com\/wp-content\/uploads\/2025\/04\/zas_registrar_restaurante.png 625w, https:\/\/zascomidaentuboca.com\/wp-content\/uploads\/2025\/04\/zas_registrar_restaurante-300x251.png 300w, https:\/\/zascomidaentuboca.com\/wp-content\/uploads\/2025\/04\/zas_registrar_restaurante-600x502.png 600w\" sizes=\"(max-width: 625px) 100vw, 625px\" 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Help and Support We know that doubts may arise and we want to provide you with [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-185740","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Help and Support - Zas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/zascomidaentuboca.com\/en\/help-and-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help and Support - Zas\" \/>\n<meta property=\"og:description\" content=\"What is your inquiry? 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